Keeping up with changes in technology can be as difficult as tracking the gro, https://www.delltechnologies.com/resources/en-us/asset/white-papers/products/servers/server-infrastructure-resiliency-enterprise-whitepaper.pdf, View orders and track your shipping status, Create and access a list of your products, Get lightning-fast performance with security processors optimized for speed, Gain a deeper level of threat prevention through Real-Time Deep Memory Inspection, Leverage shared threat intelligence for continuously updated security, Leverage multi-core, parallel-processing hardware architecture, Take advantage of single-pass, stream-based inspection, Inspect simultaneous network streams using deep packet inspection, Get your firewall up and running quickly with Zero-Touch Deployment, Grow your distributed network while lowering costs with Secure SD-WAN, Power your PoE-enabled devices with integrated PoE/PoE+ support, Gain insight into and control over application usage across the network, Connect from virtually any operating system, Detect and remove hidden threats over the VPN connection, TLS/SSL inspection and decryption throughput: 600 Mbps, Connection rate: 12000 connections per second. Our primary internet service went down but the backup did not work. On the Primary firewall, change the Administration Password to the default one: Navigate to the Manage tab. I have the correct serial number entered but when I try to synchronize them I receive the following error: If the Primary SonicWALL is Active, the first line in the table indicates that the Primary SonicWALL is currently Active. 18:37:59.000: ha - HA Primary [A] : Firewall has become Active. REBOOT Indicates that the Secondary unit is rebooting. . Possible values are Yes and No. Either that are you turn on pre-empt so the primary takes over after it reloads. When High Availability is not enabled, the field displays Disabled. To use the High Availability feature, you must register both the SonicWall appliances on mySonicWall.com as Associated Products. All monitored links are up, all appliances are running. Primary Standby Indicates that this appliance is in the standby state. All rights reserved. When the Primary SonicWALL restarts after a failure, it is accessible using the unique IP address created on the High Availability > Monitoring page. standby Indicates that the Primary unit is passive and is ready to take over on a failover. @shiprasahu93 Thank you for the above detailed information!! The table displays the following information: Status Indicates the HA state of the Primary SonicWALL SuperMassive. " Later, when you click Synchronize Settings, it means that you are initiating a full manual synchronization and the Secondary will reboot after synchronizing the preferences. Sign up for an EE membership and get your own personalized solution. These states are used to identify the current status of Primary Sonicwall or Secondary Sonicwall when setup in HA mode and also helps in Troubleshooting. NONE When viewed on the Primary unit, NONE indicates that HA is not enabled on the Primary. We get it - no one likes a content blocker. Now, we have an option to save the logs to a built-in storage module which can help us deduce the reason for failover in a much better way. Note that the Stateful HA license is shared with the Primary, but that you must access mysonicwall.com while logged into the LAN management IP address of the Secondary unit in order to synchronize with the SonicWALL licensing server. The High Availability > Status page provides status for the entire Active/Active cluster and for each Cluster Node in the deployment. Secondary State - Indicates the current state of the Secondary appliance as a member of an HA Pair. ELECTION Indicates that the Primary and Secondary units are negotiating which should be the ACTIVE unit. If failure of the Primary SonicWALL occurs, the Secondary SonicWALL assumes the Primary SonicWALL LAN and WAN IP addresses. You should not have HA enabled on the backup device - leave it at factory defaults until the HA relationship is established, then the settings will synchronize. If preempt mode is enabled, the Primary SonicWALL becomes the Active firewall and the Secondary firewall returns to Standby status. By integrating automated and dynamic security . It is also possible to check the status of the Secondary SonicWALL by logging into the unique LAN IP address of the Secondary SonicWALL. The SonicWall Network Security Appliance (NSA) series combines the patented SonicWall Reassembly Free Deep Packet Inspection (RFDPI) engine with a powerful and massively scalable multi-core architecture to deliver intrusion prevention, gateway anti-virus, gateway anti-spyware, and application intelligence and control for businesses of all sizes. The Primary State field is displayed on both the Primary and the Secondary appliances. HA Mode - One method to determine which SonicWALL is Active is to check the HA Settings Status indicator on the High Availability > Settings page. Copyright 2022 SonicWall. With Zero-Touch Deployment and simplified centralized management, installation and operation is easy. If the Secondary has taken over for the Primary, the status table indicates that the Secondary is currently Active. Node Status - Indicates if Active / Active Clustering is enabled or is not enabled. In the event of a failure in the Primary SonicWALL, you can access the management interface of the Secondary SonicWALL at the Primary SonicWALL virtual LAN IP address or at the Secondary SonicWALL LAN IP address. The Trace logs on both the Primary and Secondary devices provide the different states the devices are undergoing before the failover or reboot occurs. 18:37:59.000: ha - HA Primary [A] : Firewall has become Active. Both appliances must be the same SonicWall model, Must be registered under the same mySonicWall.com user account, When the Primary SonicWALL restarts after a failure, it is accessible using the unique IP address created on the High Availability > Monitoring page. I've done PRTG as the syslog destination, but never the HA monitoring. There are different reasons for the Failover and Failback to occur and it could be different based on differnt environments. The status for the Active/Active cluster is displayed in the upper table, and status for the each Cluster Node is displayed in the lower table. TheQuarantinian 2 yr. ago. In the event of a failure in the Primary SonicWALL, you can access the management interface of the Secondary SonicWALL at the Primary SonicWALL virtual LAN IP address or at the Secondary SonicWALL LAN IP address. Step 2: Verify the licenses on www.mySonicWall.com. REBOOT Indicates that the Primary unit is rebooting. 00:46:38.816: ha - HA Primary [I] : Link change for physical monitoring interface : X4, status : DOWN, 00:46:38.848: ha - HA Primary [I] : Link change for physical monitoring interface : X5, status : DOWN. sonicwallFwTrapRoot OBJECT IDENTIFIER ::= {sonicwallFwTrapModule 2} "This trap indicates that the firewall have detected a attack. To sign in, use your existing MySonicWall account. If the Primary SonicWALL is Active, the first line in the page indicates that the Primary SonicWALL is currently Active.It is also possible to check the status of the Secondary SonicWALL by logging into the LAN IP address of the Secondary SonicWALL. Detect sophisticated threats, including encrypted attacks . Detect sophisticated threats, including encrypted attacks, with advanced networking and security features, like the multi-engine Capture Advanced Threat Protection (ATP) cloud-based sandbox service with Real-Time Deep Memory Inspection (RTDMI). The High Availability Status table on the High Availability > Status page displays the current status of the HA Pair. The bound objects provide more detailed information about this problem." "This trap indicates that there is a system problem with the SonicWALL appliance. ". Jul 13th, 2021 at 8:50 AM. The SonicWall TZ series of firewalls is designed specifically for the needs of SMBs and branch locations, delivering enterprise-class security without the enterprise-grade complexity. I have the correct serial number entered but when I try to synchronize them I receive the following error: You have to license HA in order to setup a High Availability solution. In the end, it came down to an issue with the ISP at one end. We will further compare both the device's tracelogs to figure out the problem. I would like to know it for sure, no guessing. Secondary HA Control Link Indicates the port, speed, and duplex settings of the secondary HA link, such as HA 1000 Mbps full-duplex, when two SonicWALL SuperMassives are connected over their specified HA interfaces. If preempt mode is enabled, the Primary SonicWALL becomes the Active firewall and the Secondary firewall returns to Standby status. For Instances like when the failover occurred when the Link IP and the Planes were working well then verifying the logs before the failover event occurred will help to identify what task was being handled by the units that got the failover trigger. The possible values are: ACTIVE Indicates that the Secondary unit is handling all the network traffic except management/monitoring/licensing traffic destined to the standby unit. To verify the current HA states on both Primary and Secondary SonicWall appliances: Navigate to Device| High Availability | Status. See my comment at the end of the question for more details. With Zero-Touch Deployment and simplified centralized management, installation and operation is easy. HA Control Link Indicates the port, speed, and duplex settings of the HA link, such as HA 1000 Mbps full-duplex, when two SonicWALL SuperMassives are connected over their specified HA interfaces. The following sections describe the High Availability > Status page: Active/Standby High Availability Status. Differnet HA States shown on Sonicwall are ACTIVE,STANDBY,ELECTION,SYNC,ERROR,REBOOTand NONE. The High Availability Status table on the High Availability > Status page displays the current status of the HA Pair. The possible values are: ACTIVE Indicates that the Primary unit is handling all the network traffic except management/monitoring/licensing traffic destined to the standby unit. I am trying to set up a SonicWall hardware failover system. We search for the reason in the tracelogs. Possible values are Yes or No. Simply plug in and enjoy the advanced protection of the cost-effective SonicWall TZ series firewall without worrying about complex management - or the next threat. Manufacturer part 02-SSC-6385 | Dell part AB433093 | Order Code ab433093 | SonicWALL, SonicWall TZ470 - High Availability - security appliance - GigE, 2.5 GigE - desktop, In an era of the ever-evolving security landscape, small- and medium-sized businesses (SMB) face large challenges when it comes to defending their networks, data and reputation. Primary Disabled Indicates that High Availability has not been enabled in the management interface of this appliance. If it's not in the MIB than not likely. Unlimited question asking, solutions, articles and more. I will work on this and come up with a article that briefs about what are the possible reasons for the failover to occur. Please check the KB for details regarding the states: one of the things I'am wondering for years, is why a turn from primary to secondary (or vice versa) happened without any obvious reason. The Primary SonicWall and Secondary SonicWall in High Availability Pair when configured go through different states. If the Primary SonicWALL is operating normally, the status indicates that the Secondary SonicWALL is currently Standby. STANDBY Indicates that the Secondary unit is passive and is ready to take over on a failover. To enable link detection between the designated HA interfaces on the Primary and Backup units, leave the Enable Physical . Is that what you are trying to do, right? Active/Active DPI Link Indicates the port, speed, and duplex settings of the Active/Active DPI link, such as HA 1000 Mbps full-duplex, when two SonicWALL SuperMassives are connected over their specified HA interfaces. HA Mode - One method to determine which SonicWALL is Active is to check the HA Settings Status indicator on the High Availability > Settings page. These methods are described in the following sections. The users at that location couldn't browse the internet and the VPN tunnel from that location to the . When the Primary SonicWALL restarts after a failure, it is accessible using the third IP address created during configuration. Click Configure icon for an interface on the LAN, such as X0. It is also possible to check the status of the Secondary SonicWALL by logging into the LAN IP address of the Secondary SonicWALL. Found Peer - Indicates if the Primary unit has discovered the Secondary unit. All rights Reserved. Showing the following just as an example: 01/22/2018 21:12:31 - 1205 - High Availability - Alert - On HA peer firewall, Interface X8 Link Is Down, 01/22/2018 21:13:06 - 1206 - High Availability - Alert - On HA peer firewall, Interface X8 Link Is Up, 01/22/2018 21:13:09 - 1205 - High Availability - Alert - On HA peer firewall, Interface X8 Link Is Down, 01/22/2018 21:14:33 - 149 - High Availability - Error - Secondary missed heartbeats from Primary, 01/22/2018 21:14:33 - 145 - High Availability - Alert - Missed Peer heartbeat - Secondary firewall has transitioned to Active. [deleted] 2 yr. ago. If preempt mode is enabled, the Primary SonicWALL becomes the Active firewall and the Secondary firewall returns to Standby status. ha - HA Primary [I] : Not receiving heartbeats from peer firewall. CAUTION: It's highly suggested using the default . In an era of the ever-evolving security landscape, small- and medium-sized businesses (SMB) face large challenges when it comes to defending their networks, data and reputation. This question has been classified as abandoned and is being closed as part of the Cleanup Program. The possible values are: Primary Active Indicates that the Primary HA appliance is in the ACTIVE state. If the Primary SonicWALL is operating normally, the status indicates that the Secondary SonicWALL is currently Standby. I am trying to set up a SonicWall hardware failover system. Stateful HA Synchronized - Indicates if stateful synchronization settings are synchronized between the Primary and Secondary units. In the event of a failure in the Primary SonicWALL, you can access the management interface of the Secondary SonicWALL at the Primary SonicWALL LAN IP address or at the Secondary SonicWALL LAN IP address. SYNC Indicates that the Primary unit is synchronizing settings or firmware to the Secondary. Primary Active / Active Licensed - Indicates if the Primary appliance has a Active / Active license. We had a similar issue with our site-to-site VPN but both locations had static IPs. Here you can see that the Secondary unit missed heartbeat from primary as the X8 link is flapping and that is the reason secondary device became active. The Sample Logs below shows the Election and also shows Link fluctations, 18:37:37.864: ha - HA Primary [I] : In NONE state - Peer was in NONE state, 18:37:37.912: ha - HA Primary [I] : In ELECTION state - Peer was in NONE state, 18:37:47.160: ha - HA Primary [I] : In ELECTION state - Peer was in NONE state. This line only displays when High Availability is enabled. NONE When viewed on the Secondary unit, NONE indicates that HA is not enabled on the Secondary. Go to Appliance | Base Settings and scroll down to Administrator Name & Password. If the Secondary has taken over for the Primary, the status indicates that the Secondary is currently Active. When High Availability is not enabled, the field displays Disabled. This is clearly due to HA link issues. I have two identical Pro 3060 units with the same firmware level and connected via Port X5 as described in the setup instructions. Couldn't do my job half as well as I do without it! Trouble setting up Sonicwall hardware failover. I downloaded and installed the same firmware level that is in the primary then connected them. CAUTION: DON'T perform any configuration change while the units are in SYNC or REBOOT state. These status are generally seen on both the Appliance GUI under the Monitor| Current Status | High Availability Status and also in Trace Logs . Figure 50:16 High Availability > Status Page, For additional information on High Availability status and verifying the configuration, see Verifying Active/Active Clustering Configuration, Verifying Active/Active Clustering Configuration. When High Availability is not enabled, the field displays Disabled. I think I have to disconnect the secondary, upgrade the primary's firmware, then reconnect the secondary and do the sync. Primary not in a steady state Indicates that HA is enabled and the appliance is neither in the ACTIVE nor the standby state. Note HA enhancements are available in SonicOS 6.0.5. I was able to connect remotely to the remote Sonicwall using the backup internet service's WAN IP address so I know it was at least connected properly. There are three main methods to check the status of the High Availability Pair: the High Availability Status window, Email Alerts and View Log. You should see a HA Peer Firewall has been updated message at the bottom of the management interface page. Differnet HA States shown on Sonicwall are ACTIVE ,STANDBY ,ELECTION ,SYNC ,ERROR, . Primary Stateful HA Licensed - Indicates if the Primary appliance has a stateful HA license. Primary State - Indicates the current state of the Primary appliance as a member of an HA Pair. If the Secondary has taken over for the Primary, the status table indicates that the Secondary is currently Active. 1996-2022 Experts Exchange, LLC. If the Primary SonicWALL is Active, the first line in the page indicates that the Primary SonicWALL is currently Active.It is also possible to check the status of the Secondary SonicWALL by logging into the LAN IP address of the Secondary SonicWALL. 18:37:59.000: ha - HA Primary [I] : Not receiving heartbeats from peer firewall. The Primary SonicWall and Secondary SonicWall in High Availability Pair when configured go through different states. Login as an administrator to the SonicOS user interface on the Primary SonicWall. The Secondary State field is displayed on both the Primary and the Secondary appliances. The log doesn't say much about it. Seems logically possible. Covered by US Patent. You should see a HA Peer Firewall has been updated message . I have been thinking about this over the weekend and we seem to be talking about High Availability. I have two identical Pro 3060 units with the same firmware level and connected via Port X5 as described in the setup instructions. A KB article with all the different scenarios and possible reasons for HA failover would be just perfect! . ERROR Indicates that the Secondary unit has reached an error condition. The SonicWall TZ470 High Availability 02-SSC-6385 firewall is one of the best SMB firewalls that offers superior performance with a simple management interface. ELECTION Indicates that the Secondary and Primary units are negotiating which should be the ACTIVE unit. https://www.sonicwall.com/support/knowledge-base/high-availability-states-in-sonicwall/200512233512617/, https://www.sonicwall.com/support/knowledge-base/how-to-configure-flexible-storage-on-sonicwall/200520095513933/. Ajishlal Community Legend . HA Data Link Indicates the port, speed, and duplex settings of the HA link, such as HA 1000 Mbps full-duplex, when two SonicWALL SuperMassives are connected over their specified HA interfaces. Good job on this one too!! I'll blow it away and try again just to make sure. Possible values are Yes and No. Sonicwall WAN Failover. Secondary Stateful HA Licensed - Indicates if the Secondary appliance has a stateful HA license. SYNC Indicates that the Secondary unit is synchronizing settings or firmware to the Primary. Set a new password for the Administration that is identical to the Secondary administration password. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions. Come for the solution, stay for everything else. It is also possible to check the status of the Secondary SonicWALL by logging into the unique LAN IP address of the Secondary SonicWALL. I though that that is what I did. Settings Synchronized - Indicates if HA settings are synchronized between the Primary and Secondary units. When viewed on the Secondary unit, NONE indicates that the Secondary unit is not receiving heartbeats from the Primary unit. To create a free MySonicWall account click "Register". Possible values are Yes or No. This way, you eliminate the public IP address changes as causing the problem. Add the products you would like to compare, and quickly determine which is best for your needs. If the Primary SonicWALL is operating normally, the status indicates that the Secondary SonicWALL is currently Standby. The log should show the reason. Go to Device In top menu , navigate to High Availability | Monitoring Settings . Experts Exchange is like having an extremely knowledgeable team sitting and waiting for your call. HA Mode - One method to determine which SonicWALL is Active is to check the HA Settings Status indicator on the High Availability > Settings page. Trust that your network security environment is protected with . If preempt mode is enabled, the Primary SonicWALL becomes the Active firewall and the Secondary firewall returns to Standby status. Possible values are Yes or No. When viewed on the Primary unit, NONE indicates that the Primary unit is not receiving heartbeats from the Secondary unit. It's one of these questions I have to take a pass when asked from a customer. If the Primary SonicWALL is Active, the first line in the page indicates that the Primary SonicWALL is currently Active. Not exactly the question you had in mind? The table displays the following information: High Availability . ERROR Indicates that the Primary unit has reached an error condition. The SonicWall TZ470 High Availability is rated for 26-35 users, 3.5 Gbps firewall throughput, and 1.5 Gbps VPN throughput. When the idle unit is doing a complete configuration sync and the active firewall is still under configuration, after the . 1. When High Availability is not enabled, the field displays Disabled. Possible values are Yes and No. If the Primary SonicWALL is Active, the first line in the table indicates that the Primary SonicWALL is currently Active. Since this is a site-to-site VPN tunnel, you really need to invest in the static IPs on both ends. When the Primary SonicWALL restarts after a failure, it is accessible using the unique IP address created on the High Availability > Monitoring page. Take one extra minute and find out why we block content. If the firewall has rebooted, the GUI Logs are wiped out. Active Up Time - Indicates how long the current Active firewall has been Active, since it last became Active. Keeping up with changes in technology can be as difficult as tracking the growing number of threats.The SonicWall TZ series of firewalls is designed specifically for the needs of SMBs and branch locations, delivering enterprise-class security without the enterprise-grade complexity. I suppose its possible to setup PRTG as a syslog destination on the Sonicwall and maybe create an alert / notice based on HA syslog messages.
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