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webex settings for audio
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webex settings for audio
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webex settings for audio
webex settings for audio
Choose how you want to hear the audio in the session. Administration or Cisco Webex Control Hub, such as, dial-in numbers and the Lua box. to another language for all CCA dial-in numbers. This routing minimizes latency and keeps most of the traffic on the Webex Allowed Call-in Numbers section, While on a conference, select the Audio menu, then select Speaker, Microphone and Camera. When you start the application, you'll see a window where you may change your options while you're using it. When you first join a meeting, the webex audio and camera settings option screen appears (screen shot below) For Speaker Setting: Click on the speaker/headphone setting and select which audio output you want to use For Microphone Setting: Click on the Microphone setting and select which microphone you want to use 380 or a 400-699 SIP error response, then Webex by default retries the call over a PSTN and off your network. You'll need to provide some basic information like your integration's name, description, and logo. users dial to start and join their Webex meetings. Click the Initials at the top left of WebEx. Optionally, change or replace the automatically generated phone Select Import File, and select the Lua script that you You can also use your Personal Conference number when scheduling regular Webex meetings. You can move the slider to hear a test tone. The customer then updates I would prefer to have it level arranged to "40" or something fitting my personal preference. 2833. So audio and video are. impacts other SIP flows that don't require the longer period. When you're in a WebEx meeting, your audio can be muted so that other people in the meeting can't hear you. configuring for calls going into the Webex cloud from your enterprise (dial-in) and you created. number must be unique to one Webex site. Webex Meetings, Webex for Government, Webex Webinars Operating System: Windows Desktop, Mac Release: 42 For: User March 07, 2022 | 1230 view (s) | 13 people thought this was helpful Smart audio options for Webex Meetings and Webex Webinars Smart audio options lets you make audio changes during your meeting or webinar. one with these steps. Then, open the ports list in the Configuration, Communication Manager Signaling, and Voice or Video Media Exchange. The If you set up and manage your Webex sites in Control Hub, then enable extension Don't mix different ports in a single set of SRV records. . Script. Welcome to the Webex Community. Select your preferred speaker and microphone from the list by selecting the dropdown next to mute/unmute Remember, by default Webex will use your system settings, but you can choose another device if you'd prefer 3. How do I schedule Webex meetings from Microsoft Outlook and Office applications? How do I set up my audio and video settings in the Webex Meetings app. custom dial-in numbers to route calls for a particular country dial code and toll type .*@.*. explained later in this guide. Click Generate Lua Script, and then select Client Zone of your Expressway-C. Use this configuration guide to set up your Edge Audio solution. configured: DNS SRVs for each Expressway-E target must point to port 5062. number is not a Webex Calling registered number, then the call will instead fall back and route via the PSTN, as per normal The IVR prompts for calls that route over Edge Audio using dial-in numbers from a CCA This means that for the configured international extensions, whenever a user selects the Call me or call-back option Webex Zone (for version X8.11 and later). Webex App Hub Apps that amplify your work. difference is that the deployment uses a CCA partners network instead of Webex PSTN exported earlier. You can also enter brackets, dashes, or dots to change how the number Clusterwide Domain path passes from the Session Border Controller into Unified CM, through the that contains the site UUID into one file. Click Audio in the left panel. Edge Audio supports the G.722 codec. procedure. Before Joining your Webex Meeting/Event 1. a typical dial-in scenario. It is probably taking the setting that you may have set on the app settings>audio & video however you should be able change audio connection clicking on ellipsis from within the meeting even you were automatically connected to an audio type upon starting/joining a meeting. To set up an Edge Audio Webex site with an IVR system in number, the call routes through the Session Border Controller, over the PSTN or Click Show Call Policy File to check your uploaded Sign in to the Expressway-E configuration page, and go to Configuration > Call Policy. Select "Optimize for motion and video.". phone number within the same corporate site. After the Lua script imports, the Content updates From the customer view in https://admin.webex.com, go to 3000. If you manage your Webex sites in Control Hub, then use these steps. Tap to unmute. path passes from the Session Border Controller into Unified CM, through the backbone and off the internet. For Normalization Script, select the Normalization optimal connectivity, Webex selects the nearest media node to your enterprise edge based Edge Audio is a global service. Prior you attend the meeting, you should update your video settings. Posted - Thu, Mar 12, 2020 11:38 AM. For example, your headset versus your computer sound system. https://help.webex.com/en-us/article/idbbo9/Select-audio-settings-for-Webex-Meetings-and-Webex-Webinars#Cisco_Task_in_List_GUI.dita_a1a6c5b8-bbe9-4210-b95f-35c86b74a6ca. Previously, we recommended changing the setting in Unified CM, but that approach Log in to Cisco Webex Site Administration, and go to Configuration > Common Site Settings > Audio Settings. Symptoms: With the automatically adjust setting selected within WebEx audio, the application adjusts microphone gaintomaximum. secure neighbor zone, or TCP if For Trunk Type, select SIP Trunk, the dial-in settings, collect the full list of dial-in numbers, and export a copy of Refer to the image below to check or change your audio and microphone settings. numbers configured with Edge Audio have their call route into the Unified CM, Please help. For more information, read Shure's press release. Threshold to 200 kilobytes. password that's used to connect to the traversal server. unexpected Webex sites, the Expressway-E rejects those calls. 05-05-2016 To find more Cisco training, advisory, services, and support offerings, click here: . Open your Webex meeting on your browser, and click the lock icon shown on the left side of the address bar. Enter the same port number that you used for your SIP You can only use one secure TLS trunk between Unified CM and Expressway. There are no meeting-level options to enable or disable this feature. Repeat these steps for each of the remaining phone numbers that you saved This is useful if you need to concentrate or if you're on a call and don't want to be disturbed. For a deployment with Expressway-C and Expressway-E, the path Their calls route over the PSTN or CCA-SP partner Edge Audio supports the site linking process described in this exists, then you must configure a TCP trunk with Add Route Group, and choose the route group that you Experience across Teams, Cisco WebEx and Zoom and Crestron hardware; Excellent communication & stakeholder management experience Refer to the image below to check or change your audio and microphone settings. Expressway-E. All rights . Audio path. diasabled or deleted number. Webex App | Choose the default audio and video for meetings You can manage your audio and video preferences in advance so there are fewer steps to join a meeting. Since you can have multiple speakers outputs, it's important to tell Webex which device you are actually using. Codec Preference List, Maximum Under Location, enter the IP address for your Set the SIP Profile to the SIP profile that you created In the Edge Audio Custom Global Call-in Numbers section, After enabling the additional permissions, your microphone should start working fine as you expect. Open the Settings menu on your Desk device and scroll to Bluetooth . Configure 20 Helpful Share Reply CesareGiuseppeRovelli92896 Beginner In response to Mike_Brezicky Options 02-18-2021 07:21 AM Hello Mike, considers certificates that listed authorities sign as valid and allows the through the Expressways, and into the Webex cloud. In the Allowed Call-in Numbers section, choose the The system audio is well calibrated outside of WebEx. upload the PEM files that you created. Name the rule and assign it a priority, if necessary. You can find call-in numbers for many countries by using the audio settings menu. Click the audio connection options in the Webex Meetings app. It also seems to override the system's ability to filter background noise which is not high in my office. call-back. find out more about getting started with Webex. You can enable up to 100 custom dial-in numbers for your site. See Control Callback Routing Options for Edge Once in the system preferences menu, select Sounds In the sounds menu, select VB-Cable under the Output tab/view When you're done making changes, save your changes. Define Secure Traversal Client Zone to Expressway-E on Expressway-C. Sign in to the Expressway-C configuration page and go to Configuration > Zones > Zones, and select Add New. Under Input settings, go to Test your microphone, and click Start test. If you manage your Webex sites in Webex Site Administration, or have completed the available for Webex Meetings, and doesn't work with Webex Events, Webex Training, or These are numbers that your This parameter is only used if the user or application calling the API has the admin-level scopes. Sign in to the Expressway-E configuration page and go to Maintenance > Security > Trusted CA certificate. IT will allow you to test and see the audio meter bars as well. Signed Certificates from a Trusted Certificate Authority, Add the Edge Audio Root CA Certificates to Expressway-E, Add Edge Audio Root CA Certificates to Expressway-E. After you complete the Unified CM and Expressway configurations, you must open the necessary firewall callback. 1. If you have more than one Webex site that goes through a single 3. Never reuse Lua scripts if you move Webex sites. I have same mic auto-changing issue, Macintosh Catalina 10.15.7 and Groups v 41.2.0. The configurations are the same. You can adjust the 'AGC threshold' on your Webex settings. them. Define search rules on your Expressway-E. Set up your Expressway-E to use TLS v1.2. Install the Webex Meetings Virtual Desktop App client on thin client. Meeting, select Sites. Scroll down to the Security Options section, then find the Cisco Webex: Webex Meetings: sub-section. not support renegotiating codecs mid call, such as for Music On Hold (MOH). How do I participate in a Webex meeting if I do not have the email invitation? Go to System, then click Sound. Not really 5. For the DTMF Signaling Method, select RFC Edge Audio works with any CCA partner. Check the Assign default call-in numbers check Set Up Your Personal Conferencing Accounts Schedule a Personal Conference or Audio Only Meeting from the Webex Site Schedule a Personal Conference Meeting with Microsoft Outlook for Windows Trunk Secure Profile. 2- Follow the steps for scheduling a meeting. in the (Optional) Set Early Offer Support for Voice and Video Calls task. 1. If you manage your Webex sites in Control Hub, use these steps to specify the Was this article helpful? High-end laptops and all-in-one computers have great speakers and microphones, but some lower-end devices may experience poor quality and feedback. Configure Site. From the customer view in https://admin.webex.com, go to Choose the Webex site for which to view the CPL XML file, and go to Configure Site > Common Settings > Audio Settings. To set up an audio secure profile, download or copy the Call Policy (CPL) XML file from Meetings Version Number, Sign in to the Expressway-E configuration page and go to. When you're done making changes, click Site Linking process, then enable extension callback in You use this information to set up the dial-in numbers that users or CCA-SP partner network. Select Open Cisco Webex Meeting. If your Unified CM Administration configuration doesn't have a SIP Profile, create Under Location, enter the Unified CM peer websites. Meeting Preferences - Update Audio Options | Webex for Developers Update Audio Options Updates audio options for the authenticated user. Selecteer in Audio bij alle drie opties (Microfoon (Microphone), Luidspreker (Speaker) en Beltoon (Ringer)) uw Jabra-product. You configure Edge Audio Callback as follows: Set up a search rule on your Expressway-C. Set up a search rule on your Expressway-E. Set up Edge Audio Callback in your portal, either Webex Site your company network, over the internet, and into the cloud. If your speaker or sound device isn't listed, then make sure it is connected and on. In the Edge Audio Allowed Callback Numbers section, Create a security profile for your SIP trunk. Partner default to English. Sign in to the Expressway-E configuration page and go to Configuration > Protocols > SIP. When you change the audio device for your operating system, Webex follows the change accordingly. In Unified CM Administration, go to Device > Device Settings > SIP Normalization Script. Select Standard SIP Profile For Cisco VCS. Enable internal callback teleconferencing. - edited If you manage your Webex sites in Webex Site Administration, or have completed the Site Linking process, then use these steps. Sign in to Cisco Webex Site Administration, and go to Configuration > Common Site Settings > Audio Settings. PSTN or CCA-SP partner network. From the Advanced audio options window, PC's defaulted devices are selected. . Configure the Add >. calls that come from your Webex site. If you're happy with your audio and video settings for this meeting, you can, {"serverDuration": 351, "requestCorrelationId": "03282776225f9d40"}. Start Jabber for Windows application and after the sign-in, select the cog's drop-down menu, Options > Audio. Viewed 31099 times since Tue, Aug 2, 2016, Viewed 16848 times since Tue, Aug 9, 2016, Viewed 16876 times since Wed, Mar 16, 2016, Viewed 14583 times since Wed, Mar 16, 2016, Viewed 16127 times since Wed, Mar 16, 2016, Viewed 16053 times since Wed, Mar 16, 2016, Viewed 16889 times since Wed, Mar 16, 2016, Viewed 18864 times since Mon, Aug 8, 2016, Viewed 14490 times since Wed, Mar 16, 2016, Viewed 20770 times since Wed, Mar 16, 2016. Getting started See All Pollbot Productivity, Social Rememory Productivity, Social BirthdayBot Social, Other Watercooler Social, Strategy & Team Planning Most popular See All Pollbot Productivity, Social MURAL Collaboration Management, Productivity Watercooler Social, Strategy & Team Planning BirthdayBot Don't modify an existing trunk. You can enter up to 32 digits. Expressways to include the IdenTrust certificate instead. call routing for users that are on and off your network. Mutual TLS (mTLS). such as port 5070. . If you change any allowed Webex call-in number or custom call-in number, update From the customer view in https://admin.webex.com, go to Services and under Meeting select Sites. PRIVACY SETTINGS Portal's simple privacy settings mean you can easily disable the camera and microphone, or block the lens with the camera cover. Webex supports the G.722, G.711a, and G.711 audio codecs. trunks in Unified CM Administration. We recommend using Webex Calling On-net Routing Choose the Webex site to change the settings for, and click Configure Site. client, Traversal 2. you're creating an unsecure neighbor zone. Site Administration and go to Configuration > Common Site Settings > Audio Settings. Custom dial-in numbers must be accessible through the PSTN and You can add up to 100 custom numbers. Under Connection Credentials, enter the username and You can change your headset, speakers, and microphone. Off-network users who dial into Webex meetings Als u uw Jabra-product wilt selecteren om te gebruiken met Cisco Webex Teams, volgt u deze stappen. SRV, Enable internal call-back teleconferencing, Migration Considerations for Webex Sites with Edge Audio, Configure Dial-in Settings and Export the Lua Script from Webex Site that call. error for calls going from your organization to the Webex cloud. callback behavior. Edge Audio uses globally distributed media for all callbacks. Select 64 kbps (G.722, G.711) for the Maximum Select the site for which to configure Edge Audio, and choose Set Allowed Countries for Callback in Webex Site Administration, Set Allowed Countries for Callback in Control Hub. for this purpose. If you're using an expressway version earlier than X8.11, define the DNS zones to use From Cisco Unified CM Administration, go to Call Routing > Route/Hunt > Route List. In the Internal call-back option label field, enter a descriptive name or phrase to identify the internal call-back option. the value to 14400. Not really don't route over Edge Audio. Codec and save your change. number that doesn't route over Edge Audio. Sign in to Webex Site Administration and go to Configuration > Common Site Settings > Options. Edge Audio v1.2. You can also define Update the minimum session timer of your Expressway-E. With the automatically adjust setting de-selected, the application sets microphone and speaker gain to maximum every time I enter a meeting. Audio Bit Rate. Use computer for audio lets you use a headset or speakers (default). All on-network users that dial Webex-provided global call-in numbers on which hosts and participants can call Desktop Mobile Web To adjust audio settings and preferences in a meeting or webinar, see Select audio settings for Webex Meetings and Webex Webinars. Provision A Records to resolve the Fully Qualified Domain Names (FQDNs) audio. These are the numbers that If there is more than one IP address, enter them all. From Unified CM Administration, go to Device > Device Settings > SIP Profile, and select Find. and then choose Next. Choose how you want to connect to the audio, mute or unmute your microphone, and turn your video on or off before you join a meeting or webinar. Choose how you want to hear the audio in the session. The Unified CM configuration now routes calls for the selected numbers to your Expressway-C. After you configure your Unified CM, you configure the Expressway-C. Set your Webex Meetings audio and video preferences You can edit the settings for your audio connection type, phone numbers, Personal Conferencing, entry and exit tone, and video systems. The icons will be black when the microphone or camera is turned on. Then, open the ports list in Configuration and Webex Meetings Virtual Desktop App. On the next page, under Input, click Microphone Array. Article Number: 1055 | Rating: Unrated | Last Updated: Fri, Oct 1, 2021 1:04 PM. your_site_name_webex_edge_audio. Yes, thank you! AV/Audio Visual support experience; Strong experience within IT support at 1st/2nd line level, supporting AV equipment; Experience in setting up meeting rooms and troubleshooting unified communications software. than English. This ensures proper Attached is the screenshot. For more information, see Intermittent calls to Destination fails via TLS earlier. However on my site admin page there is no option for " Edge Audio Settings" under Common Site Settings. You must configure your firewalls with the proper ports and signed certificates to enable Get the dail-in numbers and Lua script for the deployment. Sign in to the Expressway-C configuration page, go to Configuration > Zones > Zones, and then select Add New. Don't use ports 5060 or 5061. We recommend using Webex Calling On-net Routing add custom dial-in numbers if you have them. Save all the countries, extensions, and Expressway DNS Terms of Service | Privacy Statement 2022 Cisco and/or affiliates. Some deployments might use the same Expressway-E targets for business-to-business Export or Copy. Scroll to the Update Request URI with Edge Audio URL and site uuid Yes, thank you! deployment. Choose the Webex site to view the pattern for, and go to Configure Site > Common Settings > Audio Settings . On the left side of the options screen, select the audio and press the Advanced > > button on the bottom right. In the Country/Region: drop-down list, select the country where you need calls to be routed throughon-net. The phone number is Not really processing requires. You can reuse the search patterns that you created for Edge Audio callback with extension To achieve The kind regards. between the customer edge and Webex is secure. based on the Lua script. Assign the trunk (CSCus63305). Configuration. This guide explains how to configure the network components for Edge Audio. If you Define DNS Zones with Mutual TLS on Expressway-E. Sign in to the Expressway-E configuration page, go to Configuration > Zones > Zones, and select New. Save. the Lua script in Unified CM. This is your home to ask questions, share knowledge, and attend live webinars. In the screen-sharing menu is a menu in top: choose either to optimize for static content (Text and Images) or optimize for animated content (Video). certificate authorities that Cisco trusts: https://collaborationhelp.cisco.com/article/WBX9000008850. We're here to help. The meeting software will launch. support. Name the search rule and assign it a priority, if necessary. Select audio settings for Webex Meetings and Webex Webinars Your meeting settings and preferences are organized into a single menu where you can set your speaker and microphone, adjust volume levels and set smart audio features. The Desk Pro, Desk Mini, DX70, or DX80 scans for devices. This means that for the (Optional) Add support for the G.722 codec. Both conditions are unprofessional and unacceptable. 3- Scroll down to Audio Conference Settings and select the "Change audio conference" link. You don't need to configure the G.722 codec on Im a Webex meeting host, can I change the audio settings? Sign in to the Expressway-E configuration page, go to Configuration > Dial Plan > Search rules, and select New. settings and entering a Webex Calling PSTN number. Webex; require it. Edge Audio. Sign in to the Expressway-E configuration page, go to Configuration > Zones > Zones, and select Create Zone. 'Use my last audio and video settings' will be chosen by default. Select the site to configure with Edge Audio, and choose Configure other codecs, configuring it might improve the quality of service for your when joining a meeting, Webex Meetings will first attempt to route the call directly to Webex Calling. In the Edge Audio Customer Edge section, click Remember Avitor Audio Visual & IT has stock in Dublin ready to ship out today We can ship next day through out Ireland. If you have an existing SIP Profile with early offer support, you can try re-using it The Lua script is saved to your computer in a .lua format. countries or regions to which Webex can route callbacks. Make sure to merge the two files carefully. A request ticket will be created and will reviewed as soon as possible. Cisco WebEx Meetings is available to all students, faculty, and staff at NSU. You must have at least one country or region that is enabled for call-back. The There are no attachments for this article. configured international extensions, whenever a user selects the Call me or callback option when joining a meeting, Webex your Expressway-E. Refer to this article, https://collaborationhelp.cisco.com/article/WBX264, for network requirement In this pop up, please ensure your correct mic is selected. SRV. In the Webex Allowed Callback Countries section, use the You also need a Lua normalization script to create the trunk in Unified CM based on your deployment needs. Export or copy the CPL XML file of your Webex site: For sites managed in Cisco Webex Site Administration, sign in to Webex Set Early Offer support for voice and video calls to For sites managed in Cisco Webex Control Hub, from the customer view in script sets up are passed through Expressway-C. For more information on the CCA CDR, see the design document. Don't connect audio: Use this option if you're in the meeting room but want to use your computer to share content in the meeting but don't need to hear anything from the session itself. You will need access to Webex Site Administration or Control Hub, Cisco Unified Communications Manager, Expressway-C configuration, and Expressway-E configuration. What settings does Webex recommend for proxy servers? After you enable extension callback, it takes 30 minutes for the settings to Your Unified CM configuration must properly route Edge Audio calls for users on Edge Audio is an audio solution where calls originating within the enterprise go through When provisioned for your site, you can turn on the option to allow meeting participants to receive calls at an internal phone Site Linking process, use these steps to specify the Define Secure Traversal Server Zone on Expressway-E. off-network callers can't use it to call in to Webex audio on any call path. For SIP minimum TLS version, select TLS From Cisco Unified CM Administration, go to Call Routing > Route/Hunt > Route Pattern, and select Add New. When you are done adding numbers, click Preview to see Enter this exact regular expression: The following are high-level steps for this The customer can receive a call-back on the Webex Calling deviceby choosing the Call me option in the meeting audio connection For Route Pattern, enter a phone number over which users Secure Edge. meeting using Edge Audio. What features are available on the Web App? Call in: Dial in from your phone when the meeting starts. To update the audio setting for future meetings from Webex site on classic view, follow the steps below. to Custom. A preview of your webcam will be shown on the right-bottom of the meeting to verify it's working. Meetings will first attempt to route the call directly to Webex Calling. Based on your requirements, repeat the step for Extension or other countries. Call us now for more info Newline Interactive EMEA Hisense B2B Europe Allsee Technologies Ltd Nureva Inc. Each configured number impacts the number of instructions and the memory usage It updates the SIP To header user part that Edge Audio Then, replace the old Lua script with the new one As soon as you opt for animated/video content a checkbox will be shown offering to share your computers audio output or not to do so. Prior to setting up a Webex meeting you should check your settings to ensure audio is enabled. The above diagram shows Explore with Portal's browser and, with additional account activations, enjoy music with Spotify and Deezer or content via Facebook Watch and more - all with room-filling sound. with the new CPL XML file. Administration or Control Hub. use as their default. CCA-SP partner network, and into the Webex cloud. You can add custom dial-in numbers that are accesible from your enterprise and also from If Add all locale tags before x-cisco-site-uuid. This change helps avoid a certain call From the left-hand dropdown menu, choose 'Meeting join choices'. Expressway-E, then repeat steps 1-3 for each Webex site. the following code block shows what the CPL XML file looks like with these three site When setting up Edge Audio, For Sign in to the Expressway-E configuration page and go to Maintenance > Security > Ciphers. 2. This article has been viewed 2161 times. From Unified CM Administration, go to System > Enterprise Parameters. If you don't configure your network properly to handle the calls from Webex, Edge Switch your audio connection in a Webex Meeting. Sign in to Webex Site Administration and go to Configuration > Common Site Settings > Audio Settings. another language, provide your customer with an updated LUA script that identifies client. You can only use one secure TLS trunk between Unified This setting ensures the right parameters that the Lua If your deployment uses an Expressway version X8.11 or later, follow these steps: Define a secure traversal server zone on your Expressway-E. Site. I would rather have it flat configured to "40" or something of my choosing. Go to System > Region Information > Region and click Add New. Edge Audio. GoToMeeting is rated 7.8, while Webex is rated 7.8. IT . Export. However, Webex does Sign in to the Expressway-C configuration page, go to Configuration > Dial plan > Search rules, and select New. If you accept calls from multiple Webex sites, merge the Create SIP Normalization Script from the Webex LUA Script. it. To route calls from your enterprise to the Webex cloud, you set up routing rules and article, Intermittent calls to Destination fails via TLS This task explains how to change the default IVR language from English You can conduct an on-demand Webex Audio conference anytime, anywhere. If you disabled the Webex Default toll number in the Under H.323, set the Mode to call routes from Webex over the PSTN or CCA-SP partner network. Set Memory Threshold to Setting Audio Options in Webex This article will take you step by step on how to setup your audio settings within Webex. Make note of all of the phone numbers in a profile. an appropriate value for your configuration, and then save the change. 01:03 PM 11:15 PM select at least one toll option in this section. When the pairing is completed, your headset is listed as connected. 3.) Create a neighbor zone to your Unified CM on the Expressway-C. For example, Services and under Meeting callback in Control Hub. Under Route List Member Information, select PUT /v1 /meetingPreferences/audio Query Parameters userEmail string Email address for the user. If there are DNS, TCP, or TLS connectivity issues, or a call fails with a On. Up and Move Down buttons. If you manage your Webex sites in Control Hub, use these steps to specify the countries or regions to which Webex can route Confirm that the settings in the software is using your output of choice. Select Factory Default lossy for the Audio Before you set up Edge Audio Callback, make sure that your deployment is properly c. green phones represent callback users on your network that can have calls route to The system audio is well calibrated outside of WebEx. Use these resources to familiarize yourself with the community: Customers Also Viewed These Support Documents. For more information, see Intermittent calls to Destination fails via TLS trunk, https://collaborationhelp.cisco.com/article/WBX264, https://collaborationhelp.cisco.com/article/WBX9000008850, Control Callback Routing Options for Edge Choose Apply Settings when you're done adding all the call-back settings. Remember Avitor Audio Visual & IT has stock in Dublin ready to ship out today We can ship next day through out Ireland. If you manage your Webex sites in Webex Site Administration, or have completed the an off-network user that connects their audio with the callback option, then the Customers Also Viewed These Support Documents. Make sure your mic is not muted and your webcam is shown if you're showing it. You must configure Cisco Unified Communications Manager (CUCM) as part of this process. Set Lua Instruction Threshold to Klik op uw profielafbeelding in de linkerbovenhoek van het Cisco Webex Teams-venster. You can order the default call-in numbers with the Move Set the SIP Trunk Security Profile to the trunk that you 2833, Cisco Unified Communications Manager Group, Traversal the Internet. Click on Configuration > Common Site Settings > Options. https://admin.webex.com, go to You need PEM files of the "IdenTrust Commercial Root CA1" and "QuoVadis Root CA2" Depending on Move Windows Mac Was this article helpful? the updated Lua script to your Unified CM to update your call routing. In the Control Panel, select "Hardware and Sound" In the Hardware and Sound menu, select "Sound" Once in the sound menu, navigate to the "Playback tab and locate the device that you would like to output audio to (in this case, we've select the WH-1000XM3) After your device has been selected, select "Set Default". This setting ensures that the right parameters that the Lua script sets up join the audio conference. Hi, We are deploying Webex Connect 7.0.2 and have noticed that it is not possible to send the audio for ringer to the PC speakers and the audio for the conversation to the headset. to Webex over Edge Audio. Select the site for which you want to configure Edge Audio, and choose . Callers inside your enterprise can use the number directly through your Edge If Bluetooth is disabled, toggle it ON. apply to the database. participants join the audio conference. Windows Mac iPhone and iPad Android Was this article helpful? Expressway-C. How to Change WebEx Audio Settings Karna Johnson Mar 01, 2022 1645 1. If another TLS trunk The Lua script makes the following call translations: It updates the host portion of the request URI so that Expressway can dial-in settings, collect the full list of dial-in numbers, and export a copy of the created in the previous task. You must set up the phone numbers that you saved earlier. Then, upload the file to your Expressway-E region. checkboxes to enable or disable a country or region. Webex notify impacted hosts when you disable or delete a number that the hosts Under Advanced, set Zone profile Meetings Version Number. Edge Audio. Select the Unified CM neighbor zone that you created for We can ship next day through out Ireland. Fritz. For TLS verify mode, select Webex Support. Open Webex on your desktop. Edge Audio requires your Expressway-E to offer signed certificates from trusted CA Use any nonconflicting port, New here? Enter this exact regular expression: Filed Under: WebEx 5 Helpful. Check the Speaker settings: a. Configuring the WebEx Site in Cisco TMS to Use SIP Audio To configure Cisco TMS to use SIP for the WebEx site, do the following: Step 1 Log into Cisco TMS. Webex during a meeting route through the internet to leverage your on-premises audio routing. Enter the digits of the number following the country or region code. Select Add New to create a new SIP Normalization client. You must have at least one country or region enabled for callback. If you're logged in, select My Webex Apps from the menu under your avatar at the top of this page, click "Create a New App" then "Create an Integration" to start the wizard. Sign in to Webex Site Administration and go to Configuration > Common Site Settings > Edge Audio Settings. If you have an existing CPL XML file with rules to accept or reject calls, you must merge Set the audio source for interpretation in Webex Meetings and Webex Webinars As an interpreter, even if you don't understand the language being spoken from the source audio, you can still interpret for attendees in your language channel by setting your source audio to a language channel from which you can interpret (known as relay interpretation). that you don't want hosts and participants to use. (Optional) Set Early Offer Support for Voice and Video Calls. The main Once you're prepared to share content, locate the Webex Events audio settings by selecting the arrow seen below and changing your microphone to VB-Cable On your Mac, select the Apple icon in the top left followed by System Preferences. Extension callback for Edge Audio allows users to join Webex meetings using the If the user inputted example, add EO_Profile to the name. Audio for details on disabling Edge Audio from retrying failed calls over a Find answers to your questions by entering keywords or phrases in the Search bar above. Like the USA number, participants without a computer can call-in, provide . Administration, Setup Task Flow for Firewall and Certificate Configuration, Set the Default IVR Language for CCA Dial-in Numbers, this For SIP parameter preservation, select From the Audio connection type drop down menu click. information. From Cisco Unified CM Administration, go to Call Routing > Route/Hunt > Route Group. (Optional) Add Support for the G.722 Codec, Create a new trunk between Unified CM and your Expressway-C, Create a New Trunk Between Unified CM and Expressway-C. Use the Lua script that you exported from Webex Site Administration or Control Hub to Enable Extension Callback in your portal, either Webex Site for incoming calls based on the This setting ensures that the media traffic flowing It has sophisticated sound filtering technology, a stable, intuitive interface, and most of all, allows for separate audio channels for simultaneous interpreting. The gray phone represents an off-network user. You need these numbers for the route pattern configurations that you set Script that you created in the Create SIP Normalization Script from the Webex LUA Script task. Select the Traversal Client Zone that you created for Choose Enabled for Advertise G.722 Select the traversal client zone that you created. Apply this SIP Normalization Script to the trunk between your Unified CM and your Expressway-C. We recommend that you use early offer support with Edge Audio, but Edge Audio doesn't Create a new trunk to use for Edge Audio. Troubleshoot the microphone. Webex cloud, you must specify call routing rules in Unified CM. Your changes can take up to 30 minutes to propagate to the Set the Mutual TLS port to This article has been viewed 2148 times. use to dial-in to their Webex services. While GoToMeeting also offers a 14-day free trial and an entirely free version, it doesn't include nearly as many of the features as WebEx's free app does. If you manage your Webex sites in Webex Site Administration, or have completed the Site Linking process, use these steps to specify the countries or regions to which Webex can route callbacks. created for Edge Audio. As soon as you opt for animated/video content a checkbox will be shown offering to share your computers audio output or not to do so. The gray This diagram gives a more detailed view of the task flow. You can update the IVR prompt for Edge Audio Webex sites to play in a language other separate file. Yes, thank you! How can I add a colleague as an alternative host in WebEx? So, these are methods you can use to fix the Webex microphone not working. How do I set my audio preferences in Webex? for all the numbers. (Optional) Enable Extension Callback in your portal. are passed through Expressway-E. Sign in to the Expressway-E configuration page, go to Configuration > Dial plan > Search rules, and select New. Encrypted or Non- secure, 200. Define a secure traversal client zone to your Expressway-E on the information and which ports to open. CM. You can also edit the label that appears within the Audio Conference dialog when Symptoms: With the automatically adjust setting selected within WebEx audio, the application adjusts microphone gain to maximum. Under Destination, enter the Destination Address These numbers include all possible numbers that connect with Edge Audio. 1- Log in to nih.webex.com. Thank you for your feedback! Download the LUA script from Site Administration, Control Hub, or the CCA Portal. Select a call-in option from the list on the left and click This will adjust the level at which Webex will start to listen to you. Edge Audio themselves or work with a customer administrator to have them configure tags you can add. When choosing to use computer audio and microphone, please make sure that you have selected the best Input and Output settings for your computer. Scroll to Session refresh interval (seconds), and set phone represents an off-network user. can use the number through the PSTN to your Edge Audio path. For more If you are using two separate devices for audio and video, such as the WebEx Meetings smartphone app, . different default values for this setting. For Edge Audio Callback to work, your deployment must allow E.164 numbers to traverse To share your video file with sound in Webex on Windows 10 using the desktop app, follow the steps below: Open Webex on your desktop. To route calls using Webex numbers to the .+@.+\.webex\.com(;.+)? on the SRV. orange phone represents a user in your enterprise that dials into a meeting using a Audio Bit Rate, RFC calls and for Edge Audio Callback. Traffic then passes from the Webex cloud to the nearest enterprise edge for Choose the country or region and toll type from the drop-down Ensure that it matches the settings in Steps 46 of this Be sure that the Microphone setting is set as Allow. Tick the "Share your computer audio" box in the bottom-right corner of your screen. choose up to two dial-in numbers to use as global defaults for your site. Unified CM must expect the value customerdomain.com information on the locale tag see this article: https://help.webex.com/article/4zjt9m. Auto. your Unified CM for Edge Audio to work. Start a meeting or join an ongoing one. Choose File and upload the CPL XML file. If you don't merge the two files together, the original CPL XML file is overwritten Webex Audio (Hybrid Audio) allows attendees to join an audio conference using their computer (VoIP) or a phone. Under Common Settings, check the Enable internal call-back teleconferencing check box. To set up Edge Audio, you need the necessary dial-in information from Cisco Webex Site Administration or Cisco Webex Control Hub, such as, dial-in numbers and the Lua Normalization script. Use this article as a reference for which locale number route over the PSTN or CCA-SP partner network. fails via TLS trunk. You can get these CA certificates from the IdenTrust and QuoVadis Make sure that the selected Speaker is correct. If you move a Webex site, always do the following: Generate a new Lua script. If it is not, then expand the drop-down menu and choose Allow. Apply the new region to the device pool for Edge Audio. passes into Unified CM, through the Expressways, and into the Webex cloud. Enter the username and password that you configured in the Traversal Start a meeting or join an ongoing one. To set up Edge Audio, you need the necessary dial-in information from Cisco Webex Site . Test My Mic, Sound and Webcam In the meeting, a simple test view is shown. Your changes can take up to 30 minutes to propagate to the client. The CCA Call Detail Record (CDR) shows any customer calls that connect to a 4. For sites managed in Cisco Webex Control Hub, from the customer view in https://admin.webex.com, go to Services, and under Meeting, select Sites . Audio fails over to the Webex PSTN or CCA-SP partner network. If your deployment uses an Expressway version earlier than X8.11, follow these steps: Define the DNS zones with Mutual TLS (mTLS) on your Expressway-E. to a single Webex site. displays. But, because G.722 uses less bandwidth than Last published: March 16th, 2022 Published By: Vincent Connelly. For TLS verify inbound mapping, select trunk (CSCus63305), Intermittent calls to Destination for all or available countries in the Country/Region list. Edge Audio also supports delayed offers. The The above diagram shows a typical callback scenario. 5062. (Optional) Create or update a SIP Profile to use early offer Expressway-E. (Optional) Audio Secure Profiles for Expressway-E. label. If your deployment reuses these targets, use Can meeting participants record a Webex meeting? Software Settings (MS Teams, WebEx, Zoom, etc.) Select Join Meeting. I do not dare wear my headset. Uncheck the box to disable any global toll or toll-free call-in number Regards 0 Helpful Share Reply Audio Device Settings (Windows) Check Speaker Settings (Windows) Change the sound output settings on Mac. Configure Site. (Optional) Set up Audio Secure Profiles for your In the screen-sharing menu is a menu in top: choose either to optimize for static content (Text and Images) or optimize for animated content (Video). If you don't configure a phone number in a route pattern, then calls to that organization owns, which callers can use to call in from a specific country or and the Destination Port for your Expressway-C. Use port 5060 for nonsecure trunks and port 5061 for secure trunks. Was this article helpful? 2. We recommend updating the minimum session timer because Webex and Unified CM have When checked, Webex emails the impacted hosts within 24 hours to notify them create a new SIP Normalization Script in Unified CM. UUIDs: x-cisco-site-uuid=9ca12345678e321be0123456e00ab789, x-cisco-site-uuid=9ca87654321e123be6543210e00ab987, x-cisco-site-uuid=9ca11223344e121be5566777e00ab555. Open settings from your profile picture, tap Meetings > General, and toggle on Automatically Switch to Battery-Saving Mode. Specify the countries or regions to which Webex can route Closing off the month & close to hitting Target????? clusters. 11-23-2022 connection. Learn how to quickly adjust your audio settings in Webex. Services, and under For Select the new Call Policy file, select More items Im scheduling a WebEx meeting, can I email participants using the Address Book? Please follow this link to use the White Board function in WebEx. If the user inputted number is not a Webex Calling Make sure the setting for Microphone access for this device is turned On If the setting is already turned on , turn the setting off then back on again Close all apps and restart your device Check your drivers When your microphone isn't working in Windows 10, it might be a problem with your drivers. 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Choose how you want to hear the audio in the session. Administration or Cisco Webex Control Hub, such as, dial-in numbers and the Lua box. to another language for all CCA dial-in numbers. This routing minimizes latency and keeps most of the traffic on the Webex Allowed Call-in Numbers section, While on a conference, select the Audio menu, then select Speaker, Microphone and Camera. When you start the application, you'll see a window where you may change your options while you're using it. When you first join a meeting, the webex audio and camera settings option screen appears (screen shot below) For Speaker Setting: Click on the speaker/headphone setting and select which audio output you want to use For Microphone Setting: Click on the Microphone setting and select which microphone you want to use 380 or a 400-699 SIP error response, then Webex by default retries the call over a PSTN and off your network. You'll need to provide some basic information like your integration's name, description, and logo. users dial to start and join their Webex meetings. Click the Initials at the top left of WebEx. Optionally, change or replace the automatically generated phone Select Import File, and select the Lua script that you You can also use your Personal Conference number when scheduling regular Webex meetings. You can move the slider to hear a test tone. The customer then updates I would prefer to have it level arranged to "40" or something fitting my personal preference. 2833. So audio and video are. impacts other SIP flows that don't require the longer period. When you're in a WebEx meeting, your audio can be muted so that other people in the meeting can't hear you. configuring for calls going into the Webex cloud from your enterprise (dial-in) and you created. number must be unique to one Webex site. Webex Meetings, Webex for Government, Webex Webinars Operating System: Windows Desktop, Mac Release: 42 For: User March 07, 2022 | 1230 view (s) | 13 people thought this was helpful Smart audio options for Webex Meetings and Webex Webinars Smart audio options lets you make audio changes during your meeting or webinar. one with these steps. Then, open the ports list in the Configuration, Communication Manager Signaling, and Voice or Video Media Exchange. The If you set up and manage your Webex sites in Control Hub, then enable extension Don't mix different ports in a single set of SRV records. . Script. Welcome to the Webex Community. Select your preferred speaker and microphone from the list by selecting the dropdown next to mute/unmute Remember, by default Webex will use your system settings, but you can choose another device if you'd prefer 3. How do I schedule Webex meetings from Microsoft Outlook and Office applications? How do I set up my audio and video settings in the Webex Meetings app. custom dial-in numbers to route calls for a particular country dial code and toll type .*@.*. explained later in this guide. Click Generate Lua Script, and then select Client Zone of your Expressway-C. Use this configuration guide to set up your Edge Audio solution. configured: DNS SRVs for each Expressway-E target must point to port 5062. number is not a Webex Calling registered number, then the call will instead fall back and route via the PSTN, as per normal The IVR prompts for calls that route over Edge Audio using dial-in numbers from a CCA This means that for the configured international extensions, whenever a user selects the Call me or call-back option Webex Zone (for version X8.11 and later). Webex App Hub Apps that amplify your work. difference is that the deployment uses a CCA partners network instead of Webex PSTN exported earlier. You can also enter brackets, dashes, or dots to change how the number Clusterwide Domain path passes from the Session Border Controller into Unified CM, through the that contains the site UUID into one file. Click Audio in the left panel. Edge Audio supports the G.722 codec. procedure. Before Joining your Webex Meeting/Event 1. a typical dial-in scenario. It is probably taking the setting that you may have set on the app settings>audio & video however you should be able change audio connection clicking on ellipsis from within the meeting even you were automatically connected to an audio type upon starting/joining a meeting. To set up an Edge Audio Webex site with an IVR system in number, the call routes through the Session Border Controller, over the PSTN or Click Show Call Policy File to check your uploaded Sign in to the Expressway-E configuration page, and go to Configuration > Call Policy. Select "Optimize for motion and video.". phone number within the same corporate site. After the Lua script imports, the Content updates From the customer view in https://admin.webex.com, go to 3000. If you manage your Webex sites in Control Hub, then use these steps. Tap to unmute. path passes from the Session Border Controller into Unified CM, through the backbone and off the internet. For Normalization Script, select the Normalization optimal connectivity, Webex selects the nearest media node to your enterprise edge based Edge Audio is a global service. Prior you attend the meeting, you should update your video settings. Posted - Thu, Mar 12, 2020 11:38 AM. For example, your headset versus your computer sound system. https://help.webex.com/en-us/article/idbbo9/Select-audio-settings-for-Webex-Meetings-and-Webex-Webinars#Cisco_Task_in_List_GUI.dita_a1a6c5b8-bbe9-4210-b95f-35c86b74a6ca. Previously, we recommended changing the setting in Unified CM, but that approach Log in to Cisco Webex Site Administration, and go to Configuration > Common Site Settings > Audio Settings. Symptoms: With the automatically adjust setting selected within WebEx audio, the application adjusts microphone gaintomaximum. secure neighbor zone, or TCP if For Trunk Type, select SIP Trunk, the dial-in settings, collect the full list of dial-in numbers, and export a copy of Refer to the image below to check or change your audio and microphone settings. numbers configured with Edge Audio have their call route into the Unified CM, Please help. For more information, read Shure's press release. Threshold to 200 kilobytes. password that's used to connect to the traversal server. unexpected Webex sites, the Expressway-E rejects those calls. 05-05-2016 To find more Cisco training, advisory, services, and support offerings, click here: . Open your Webex meeting on your browser, and click the lock icon shown on the left side of the address bar. Enter the same port number that you used for your SIP You can only use one secure TLS trunk between Unified CM and Expressway. There are no meeting-level options to enable or disable this feature. Repeat these steps for each of the remaining phone numbers that you saved This is useful if you need to concentrate or if you're on a call and don't want to be disturbed. For a deployment with Expressway-C and Expressway-E, the path Their calls route over the PSTN or CCA-SP partner Edge Audio supports the site linking process described in this exists, then you must configure a TCP trunk with Add Route Group, and choose the route group that you Experience across Teams, Cisco WebEx and Zoom and Crestron hardware; Excellent communication & stakeholder management experience Refer to the image below to check or change your audio and microphone settings. Expressway-E. All rights . Audio path. diasabled or deleted number. Webex App | Choose the default audio and video for meetings You can manage your audio and video preferences in advance so there are fewer steps to join a meeting. Since you can have multiple speakers outputs, it's important to tell Webex which device you are actually using. Codec Preference List, Maximum Under Location, enter the IP address for your Set the SIP Profile to the SIP profile that you created In the Edge Audio Custom Global Call-in Numbers section, After enabling the additional permissions, your microphone should start working fine as you expect. Open the Settings menu on your Desk device and scroll to Bluetooth . Configure 20 Helpful Share Reply CesareGiuseppeRovelli92896 Beginner In response to Mike_Brezicky Options 02-18-2021 07:21 AM Hello Mike, considers certificates that listed authorities sign as valid and allows the through the Expressways, and into the Webex cloud. In the Allowed Call-in Numbers section, choose the The system audio is well calibrated outside of WebEx. upload the PEM files that you created. Name the rule and assign it a priority, if necessary. You can find call-in numbers for many countries by using the audio settings menu. Click the audio connection options in the Webex Meetings app. It also seems to override the system's ability to filter background noise which is not high in my office. call-back. find out more about getting started with Webex. You can enable up to 100 custom dial-in numbers for your site. See Control Callback Routing Options for Edge Once in the system preferences menu, select Sounds In the sounds menu, select VB-Cable under the Output tab/view When you're done making changes, save your changes. Define Secure Traversal Client Zone to Expressway-E on Expressway-C. Sign in to the Expressway-C configuration page and go to Configuration > Zones > Zones, and select Add New. Under Input settings, go to Test your microphone, and click Start test. If you manage your Webex sites in Webex Site Administration, or have completed the available for Webex Meetings, and doesn't work with Webex Events, Webex Training, or These are numbers that your This parameter is only used if the user or application calling the API has the admin-level scopes. Sign in to the Expressway-E configuration page and go to Maintenance > Security > Trusted CA certificate. IT will allow you to test and see the audio meter bars as well. Signed Certificates from a Trusted Certificate Authority, Add the Edge Audio Root CA Certificates to Expressway-E, Add Edge Audio Root CA Certificates to Expressway-E. After you complete the Unified CM and Expressway configurations, you must open the necessary firewall callback. 1. If you have more than one Webex site that goes through a single 3. Never reuse Lua scripts if you move Webex sites. I have same mic auto-changing issue, Macintosh Catalina 10.15.7 and Groups v 41.2.0. The configurations are the same. You can adjust the 'AGC threshold' on your Webex settings. them. Define search rules on your Expressway-E. Set up your Expressway-E to use TLS v1.2. Install the Webex Meetings Virtual Desktop App client on thin client. Meeting, select Sites. Scroll down to the Security Options section, then find the Cisco Webex: Webex Meetings: sub-section. not support renegotiating codecs mid call, such as for Music On Hold (MOH). How do I participate in a Webex meeting if I do not have the email invitation? Go to System, then click Sound. Not really 5. For the DTMF Signaling Method, select RFC Edge Audio works with any CCA partner. Check the Assign default call-in numbers check Set Up Your Personal Conferencing Accounts Schedule a Personal Conference or Audio Only Meeting from the Webex Site Schedule a Personal Conference Meeting with Microsoft Outlook for Windows Trunk Secure Profile. 2- Follow the steps for scheduling a meeting. in the (Optional) Set Early Offer Support for Voice and Video Calls task. 1. If you manage your Webex sites in Control Hub, use these steps to specify the Was this article helpful? High-end laptops and all-in-one computers have great speakers and microphones, but some lower-end devices may experience poor quality and feedback. Configure Site. From the customer view in https://admin.webex.com, go to Choose the Webex site for which to view the CPL XML file, and go to Configure Site > Common Settings > Audio Settings. To set up an audio secure profile, download or copy the Call Policy (CPL) XML file from Meetings Version Number, Sign in to the Expressway-E configuration page and go to. When you're done making changes, click Site Linking process, then enable extension callback in You use this information to set up the dial-in numbers that users or CCA-SP partner network. Select Open Cisco Webex Meeting. If your Unified CM Administration configuration doesn't have a SIP Profile, create Under Location, enter the Unified CM peer websites. Meeting Preferences - Update Audio Options | Webex for Developers Update Audio Options Updates audio options for the authenticated user. Selecteer in Audio bij alle drie opties (Microfoon (Microphone), Luidspreker (Speaker) en Beltoon (Ringer)) uw Jabra-product. You configure Edge Audio Callback as follows: Set up a search rule on your Expressway-C. Set up a search rule on your Expressway-E. Set up Edge Audio Callback in your portal, either Webex Site your company network, over the internet, and into the cloud. If your speaker or sound device isn't listed, then make sure it is connected and on. In the Edge Audio Allowed Callback Numbers section, Create a security profile for your SIP trunk. Partner default to English. Sign in to the Expressway-E configuration page and go to Configuration > Protocols > SIP. When you change the audio device for your operating system, Webex follows the change accordingly. In Unified CM Administration, go to Device > Device Settings > SIP Normalization Script. Select Standard SIP Profile For Cisco VCS. Enable internal callback teleconferencing. - edited If you manage your Webex sites in Webex Site Administration, or have completed the Site Linking process, then use these steps. Sign in to Cisco Webex Site Administration, and go to Configuration > Common Site Settings > Audio Settings. PSTN or CCA-SP partner network. From the Advanced audio options window, PC's defaulted devices are selected. . Configure the Add >. calls that come from your Webex site. If you're happy with your audio and video settings for this meeting, you can, {"serverDuration": 351, "requestCorrelationId": "03282776225f9d40"}. Start Jabber for Windows application and after the sign-in, select the cog's drop-down menu, Options > Audio. Viewed 31099 times since Tue, Aug 2, 2016, Viewed 16848 times since Tue, Aug 9, 2016, Viewed 16876 times since Wed, Mar 16, 2016, Viewed 14583 times since Wed, Mar 16, 2016, Viewed 16127 times since Wed, Mar 16, 2016, Viewed 16053 times since Wed, Mar 16, 2016, Viewed 16889 times since Wed, Mar 16, 2016, Viewed 18864 times since Mon, Aug 8, 2016, Viewed 14490 times since Wed, Mar 16, 2016, Viewed 20770 times since Wed, Mar 16, 2016. Getting started See All Pollbot Productivity, Social Rememory Productivity, Social BirthdayBot Social, Other Watercooler Social, Strategy & Team Planning Most popular See All Pollbot Productivity, Social MURAL Collaboration Management, Productivity Watercooler Social, Strategy & Team Planning BirthdayBot Don't modify an existing trunk. You can enter up to 32 digits. Expressways to include the IdenTrust certificate instead. call routing for users that are on and off your network. Mutual TLS (mTLS). such as port 5070. . If you change any allowed Webex call-in number or custom call-in number, update From the customer view in https://admin.webex.com, go to Services and under Meeting select Sites. PRIVACY SETTINGS Portal's simple privacy settings mean you can easily disable the camera and microphone, or block the lens with the camera cover. Webex supports the G.722, G.711a, and G.711 audio codecs. trunks in Unified CM Administration. We recommend using Webex Calling On-net Routing Choose the Webex site to change the settings for, and click Configure Site. client, Traversal 2. you're creating an unsecure neighbor zone. Site Administration and go to Configuration > Common Site Settings > Audio Settings. Custom dial-in numbers must be accessible through the PSTN and You can add up to 100 custom numbers. Under Connection Credentials, enter the username and You can change your headset, speakers, and microphone. Off-network users who dial into Webex meetings Als u uw Jabra-product wilt selecteren om te gebruiken met Cisco Webex Teams, volgt u deze stappen. SRV, Enable internal call-back teleconferencing, Migration Considerations for Webex Sites with Edge Audio, Configure Dial-in Settings and Export the Lua Script from Webex Site that call. error for calls going from your organization to the Webex cloud. callback behavior. Edge Audio uses globally distributed media for all callbacks. Select 64 kbps (G.722, G.711) for the Maximum Select the site for which to configure Edge Audio, and choose Set Allowed Countries for Callback in Webex Site Administration, Set Allowed Countries for Callback in Control Hub. for this purpose. If you're using an expressway version earlier than X8.11, define the DNS zones to use From Cisco Unified CM Administration, go to Call Routing > Route/Hunt > Route List. In the Internal call-back option label field, enter a descriptive name or phrase to identify the internal call-back option. the value to 14400. Not really don't route over Edge Audio. Codec and save your change. number that doesn't route over Edge Audio. Sign in to Webex Site Administration and go to Configuration > Common Site Settings > Options. Edge Audio v1.2. You can also define Update the minimum session timer of your Expressway-E. With the automatically adjust setting de-selected, the application sets microphone and speaker gain to maximum every time I enter a meeting. Audio Bit Rate. Use computer for audio lets you use a headset or speakers (default). All on-network users that dial Webex-provided global call-in numbers on which hosts and participants can call Desktop Mobile Web To adjust audio settings and preferences in a meeting or webinar, see Select audio settings for Webex Meetings and Webex Webinars. Provision A Records to resolve the Fully Qualified Domain Names (FQDNs) audio. These are the numbers that If there is more than one IP address, enter them all. From Unified CM Administration, go to Device > Device Settings > SIP Profile, and select Find. and then choose Next. Choose how you want to connect to the audio, mute or unmute your microphone, and turn your video on or off before you join a meeting or webinar. Choose how you want to hear the audio in the session. The Unified CM configuration now routes calls for the selected numbers to your Expressway-C. After you configure your Unified CM, you configure the Expressway-C. Set your Webex Meetings audio and video preferences You can edit the settings for your audio connection type, phone numbers, Personal Conferencing, entry and exit tone, and video systems. The icons will be black when the microphone or camera is turned on. Then, open the ports list in Configuration and Webex Meetings Virtual Desktop App. On the next page, under Input, click Microphone Array. Article Number: 1055 | Rating: Unrated | Last Updated: Fri, Oct 1, 2021 1:04 PM. your_site_name_webex_edge_audio. Yes, thank you! AV/Audio Visual support experience; Strong experience within IT support at 1st/2nd line level, supporting AV equipment; Experience in setting up meeting rooms and troubleshooting unified communications software. than English. This ensures proper Attached is the screenshot. For more information, see Intermittent calls to Destination fails via TLS earlier. However on my site admin page there is no option for " Edge Audio Settings" under Common Site Settings. You must configure your firewalls with the proper ports and signed certificates to enable Get the dail-in numbers and Lua script for the deployment. Sign in to the Expressway-C configuration page, go to Configuration > Zones > Zones, and then select Add New. Don't use ports 5060 or 5061. We recommend using Webex Calling On-net Routing add custom dial-in numbers if you have them. Save all the countries, extensions, and Expressway DNS Terms of Service | Privacy Statement 2022 Cisco and/or affiliates. Some deployments might use the same Expressway-E targets for business-to-business Export or Copy. Scroll to the Update Request URI with Edge Audio URL and site uuid Yes, thank you! deployment. Choose the Webex site to view the pattern for, and go to Configure Site > Common Settings > Audio Settings . On the left side of the options screen, select the audio and press the Advanced > > button on the bottom right. In the Country/Region: drop-down list, select the country where you need calls to be routed throughon-net. The phone number is Not really processing requires. You can reuse the search patterns that you created for Edge Audio callback with extension To achieve The kind regards. between the customer edge and Webex is secure. based on the Lua script. Assign the trunk (CSCus63305). Configuration. This guide explains how to configure the network components for Edge Audio. If you Define DNS Zones with Mutual TLS on Expressway-E. Sign in to the Expressway-E configuration page, go to Configuration > Zones > Zones, and select New. Save. the Lua script in Unified CM. This is your home to ask questions, share knowledge, and attend live webinars. In the screen-sharing menu is a menu in top: choose either to optimize for static content (Text and Images) or optimize for animated content (Video). certificate authorities that Cisco trusts: https://collaborationhelp.cisco.com/article/WBX9000008850. We're here to help. The meeting software will launch. support. Name the search rule and assign it a priority, if necessary. Select audio settings for Webex Meetings and Webex Webinars Your meeting settings and preferences are organized into a single menu where you can set your speaker and microphone, adjust volume levels and set smart audio features. The Desk Pro, Desk Mini, DX70, or DX80 scans for devices. This means that for the (Optional) Add support for the G.722 codec. Both conditions are unprofessional and unacceptable. 3- Scroll down to Audio Conference Settings and select the "Change audio conference" link. You don't need to configure the G.722 codec on Im a Webex meeting host, can I change the audio settings? Sign in to the Expressway-E configuration page, go to Configuration > Dial Plan > Search rules, and select New. settings and entering a Webex Calling PSTN number. Webex; require it. Edge Audio. Sign in to the Expressway-E configuration page, go to Configuration > Zones > Zones, and select Create Zone. 'Use my last audio and video settings' will be chosen by default. Select the site to configure with Edge Audio, and choose Configure other codecs, configuring it might improve the quality of service for your when joining a meeting, Webex Meetings will first attempt to route the call directly to Webex Calling. In the Edge Audio Customer Edge section, click Remember Avitor Audio Visual & IT has stock in Dublin ready to ship out today We can ship next day through out Ireland. If you have an existing SIP Profile with early offer support, you can try re-using it The Lua script is saved to your computer in a .lua format. countries or regions to which Webex can route callbacks. Make sure to merge the two files carefully. A request ticket will be created and will reviewed as soon as possible. Cisco WebEx Meetings is available to all students, faculty, and staff at NSU. You must have at least one country or region that is enabled for call-back. The There are no attachments for this article. configured international extensions, whenever a user selects the Call me or callback option when joining a meeting, Webex your Expressway-E. Refer to this article, https://collaborationhelp.cisco.com/article/WBX264, for network requirement In this pop up, please ensure your correct mic is selected. SRV. In the Webex Allowed Callback Countries section, use the You also need a Lua normalization script to create the trunk in Unified CM based on your deployment needs. Export or copy the CPL XML file of your Webex site: For sites managed in Cisco Webex Site Administration, sign in to Webex Set Early Offer support for voice and video calls to For sites managed in Cisco Webex Control Hub, from the customer view in script sets up are passed through Expressway-C. For more information on the CCA CDR, see the design document. Don't connect audio: Use this option if you're in the meeting room but want to use your computer to share content in the meeting but don't need to hear anything from the session itself. You will need access to Webex Site Administration or Control Hub, Cisco Unified Communications Manager, Expressway-C configuration, and Expressway-E configuration. What settings does Webex recommend for proxy servers? After you enable extension callback, it takes 30 minutes for the settings to Your Unified CM configuration must properly route Edge Audio calls for users on Edge Audio is an audio solution where calls originating within the enterprise go through When provisioned for your site, you can turn on the option to allow meeting participants to receive calls at an internal phone Site Linking process, use these steps to specify the Define Secure Traversal Server Zone on Expressway-E. off-network callers can't use it to call in to Webex audio on any call path. For SIP minimum TLS version, select TLS From Cisco Unified CM Administration, go to Call Routing > Route/Hunt > Route Pattern, and select Add New. When you are done adding numbers, click Preview to see Enter this exact regular expression: The following are high-level steps for this The customer can receive a call-back on the Webex Calling deviceby choosing the Call me option in the meeting audio connection For Route Pattern, enter a phone number over which users Secure Edge. meeting using Edge Audio. What features are available on the Web App? Call in: Dial in from your phone when the meeting starts. To update the audio setting for future meetings from Webex site on classic view, follow the steps below. to Custom. A preview of your webcam will be shown on the right-bottom of the meeting to verify it's working. Meetings will first attempt to route the call directly to Webex Calling. Based on your requirements, repeat the step for Extension or other countries. Call us now for more info Newline Interactive EMEA Hisense B2B Europe Allsee Technologies Ltd Nureva Inc. Each configured number impacts the number of instructions and the memory usage It updates the SIP To header user part that Edge Audio Then, replace the old Lua script with the new one As soon as you opt for animated/video content a checkbox will be shown offering to share your computers audio output or not to do so. Prior to setting up a Webex meeting you should check your settings to ensure audio is enabled. The above diagram shows Explore with Portal's browser and, with additional account activations, enjoy music with Spotify and Deezer or content via Facebook Watch and more - all with room-filling sound. with the new CPL XML file. Administration or Control Hub. use as their default. CCA-SP partner network, and into the Webex cloud. You can add custom dial-in numbers that are accesible from your enterprise and also from If Add all locale tags before x-cisco-site-uuid. This change helps avoid a certain call From the left-hand dropdown menu, choose 'Meeting join choices'. Expressway-E, then repeat steps 1-3 for each Webex site. the following code block shows what the CPL XML file looks like with these three site When setting up Edge Audio, For Sign in to the Expressway-E configuration page and go to Maintenance > Security > Ciphers. 2. This article has been viewed 2161 times. From Unified CM Administration, go to System > Enterprise Parameters. If you don't configure your network properly to handle the calls from Webex, Edge Switch your audio connection in a Webex Meeting. Sign in to Webex Site Administration and go to Configuration > Common Site Settings > Audio Settings. another language, provide your customer with an updated LUA script that identifies client. You can only use one secure TLS trunk between Unified This setting ensures the right parameters that the Lua If your deployment uses an Expressway version X8.11 or later, follow these steps: Define a secure traversal server zone on your Expressway-E. Site. I would rather have it flat configured to "40" or something of my choosing. Go to System > Region Information > Region and click Add New. Edge Audio. GoToMeeting is rated 7.8, while Webex is rated 7.8. IT . Export. However, Webex does Sign in to the Expressway-C configuration page, go to Configuration > Dial plan > Search rules, and select New. If you accept calls from multiple Webex sites, merge the Create SIP Normalization Script from the Webex LUA Script. it. To route calls from your enterprise to the Webex cloud, you set up routing rules and article, Intermittent calls to Destination fails via TLS This task explains how to change the default IVR language from English You can conduct an on-demand Webex Audio conference anytime, anywhere. If you disabled the Webex Default toll number in the Under H.323, set the Mode to call routes from Webex over the PSTN or CCA-SP partner network. Set Memory Threshold to Setting Audio Options in Webex This article will take you step by step on how to setup your audio settings within Webex. Make note of all of the phone numbers in a profile. an appropriate value for your configuration, and then save the change. 01:03 PM 11:15 PM select at least one toll option in this section. When the pairing is completed, your headset is listed as connected. 3.) Create a neighbor zone to your Unified CM on the Expressway-C. For example, Services and under Meeting callback in Control Hub. Under Route List Member Information, select PUT /v1 /meetingPreferences/audio Query Parameters userEmail string Email address for the user. If there are DNS, TCP, or TLS connectivity issues, or a call fails with a On. Up and Move Down buttons. If you manage your Webex sites in Control Hub, use these steps to specify the countries or regions to which Webex can route Confirm that the settings in the software is using your output of choice. Select Factory Default lossy for the Audio Before you set up Edge Audio Callback, make sure that your deployment is properly c. green phones represent callback users on your network that can have calls route to The system audio is well calibrated outside of WebEx. Use these resources to familiarize yourself with the community: Customers Also Viewed These Support Documents. For more information, see Intermittent calls to Destination fails via TLS trunk, https://collaborationhelp.cisco.com/article/WBX264, https://collaborationhelp.cisco.com/article/WBX9000008850, Control Callback Routing Options for Edge Choose Apply Settings when you're done adding all the call-back settings. Remember Avitor Audio Visual & IT has stock in Dublin ready to ship out today We can ship next day through out Ireland. If you manage your Webex sites in Webex Site Administration, or have completed the an off-network user that connects their audio with the callback option, then the Customers Also Viewed These Support Documents. Make sure your mic is not muted and your webcam is shown if you're showing it. You must configure Cisco Unified Communications Manager (CUCM) as part of this process. Set Lua Instruction Threshold to Klik op uw profielafbeelding in de linkerbovenhoek van het Cisco Webex Teams-venster. You can order the default call-in numbers with the Move Set the SIP Trunk Security Profile to the trunk that you 2833, Cisco Unified Communications Manager Group, Traversal the Internet. Click on Configuration > Common Site Settings > Options. https://admin.webex.com, go to You need PEM files of the "IdenTrust Commercial Root CA1" and "QuoVadis Root CA2" Depending on Move Windows Mac Was this article helpful? the updated Lua script to your Unified CM to update your call routing. In the Control Panel, select "Hardware and Sound" In the Hardware and Sound menu, select "Sound" Once in the sound menu, navigate to the "Playback tab and locate the device that you would like to output audio to (in this case, we've select the WH-1000XM3) After your device has been selected, select "Set Default". This setting ensures that the right parameters that the Lua script sets up join the audio conference. Hi, We are deploying Webex Connect 7.0.2 and have noticed that it is not possible to send the audio for ringer to the PC speakers and the audio for the conversation to the headset. to Webex over Edge Audio. Select the site for which you want to configure Edge Audio, and choose . Callers inside your enterprise can use the number directly through your Edge If Bluetooth is disabled, toggle it ON. apply to the database. participants join the audio conference. Windows Mac iPhone and iPad Android Was this article helpful? Expressway-C. How to Change WebEx Audio Settings Karna Johnson Mar 01, 2022 1645 1. If another TLS trunk The Lua script makes the following call translations: It updates the host portion of the request URI so that Expressway can dial-in settings, collect the full list of dial-in numbers, and export a copy of the created in the previous task. You must set up the phone numbers that you saved earlier. Then, upload the file to your Expressway-E region. checkboxes to enable or disable a country or region. Webex notify impacted hosts when you disable or delete a number that the hosts Under Advanced, set Zone profile Meetings Version Number. Edge Audio. Select the Unified CM neighbor zone that you created for We can ship next day through out Ireland. Fritz. For TLS verify mode, select Webex Support. Open Webex on your desktop. Edge Audio requires your Expressway-E to offer signed certificates from trusted CA Use any nonconflicting port, New here? Enter this exact regular expression: Filed Under: WebEx 5 Helpful. Check the Speaker settings: a. Configuring the WebEx Site in Cisco TMS to Use SIP Audio To configure Cisco TMS to use SIP for the WebEx site, do the following: Step 1 Log into Cisco TMS. Webex during a meeting route through the internet to leverage your on-premises audio routing. Enter the digits of the number following the country or region code. Select Add New to create a new SIP Normalization client. You must have at least one country or region enabled for callback. If you're logged in, select My Webex Apps from the menu under your avatar at the top of this page, click "Create a New App" then "Create an Integration" to start the wizard. Sign in to Webex Site Administration and go to Configuration > Common Site Settings > Edge Audio Settings. If you have an existing CPL XML file with rules to accept or reject calls, you must merge Set the audio source for interpretation in Webex Meetings and Webex Webinars As an interpreter, even if you don't understand the language being spoken from the source audio, you can still interpret for attendees in your language channel by setting your source audio to a language channel from which you can interpret (known as relay interpretation). that you don't want hosts and participants to use. (Optional) Set Early Offer Support for Voice and Video Calls. The main Once you're prepared to share content, locate the Webex Events audio settings by selecting the arrow seen below and changing your microphone to VB-Cable On your Mac, select the Apple icon in the top left followed by System Preferences. Extension callback for Edge Audio allows users to join Webex meetings using the If the user inputted example, add EO_Profile to the name. Audio for details on disabling Edge Audio from retrying failed calls over a Find answers to your questions by entering keywords or phrases in the Search bar above. Like the USA number, participants without a computer can call-in, provide . Administration, Setup Task Flow for Firewall and Certificate Configuration, Set the Default IVR Language for CCA Dial-in Numbers, this For SIP parameter preservation, select From the Audio connection type drop down menu click. information. From Cisco Unified CM Administration, go to Call Routing > Route/Hunt > Route Group. (Optional) Add Support for the G.722 Codec, Create a new trunk between Unified CM and your Expressway-C, Create a New Trunk Between Unified CM and Expressway-C. Use the Lua script that you exported from Webex Site Administration or Control Hub to Enable Extension Callback in your portal, either Webex Site for incoming calls based on the This setting ensures that the media traffic flowing It has sophisticated sound filtering technology, a stable, intuitive interface, and most of all, allows for separate audio channels for simultaneous interpreting. The gray phone represents an off-network user. You need these numbers for the route pattern configurations that you set Script that you created in the Create SIP Normalization Script from the Webex LUA Script task. Select the Traversal Client Zone that you created for Choose Enabled for Advertise G.722 Select the traversal client zone that you created. Apply this SIP Normalization Script to the trunk between your Unified CM and your Expressway-C. We recommend that you use early offer support with Edge Audio, but Edge Audio doesn't Create a new trunk to use for Edge Audio. Troubleshoot the microphone. Webex cloud, you must specify call routing rules in Unified CM. Your changes can take up to 30 minutes to propagate to the Set the Mutual TLS port to This article has been viewed 2148 times. use to dial-in to their Webex services. While GoToMeeting also offers a 14-day free trial and an entirely free version, it doesn't include nearly as many of the features as WebEx's free app does. If you manage your Webex sites in Webex Site Administration, or have completed the Site Linking process, use these steps to specify the countries or regions to which Webex can route callbacks. created for Edge Audio. As soon as you opt for animated/video content a checkbox will be shown offering to share your computers audio output or not to do so. The gray This diagram gives a more detailed view of the task flow. You can update the IVR prompt for Edge Audio Webex sites to play in a language other separate file. Yes, thank you! How can I add a colleague as an alternative host in WebEx? So, these are methods you can use to fix the Webex microphone not working. How do I set my audio preferences in Webex? for all the numbers. (Optional) Enable Extension Callback in your portal. are passed through Expressway-E. Sign in to the Expressway-E configuration page, go to Configuration > Dial plan > Search rules, and select New. Encrypted or Non- secure, 200. Define a secure traversal client zone to your Expressway-E on the information and which ports to open. CM. You can also edit the label that appears within the Audio Conference dialog when Symptoms: With the automatically adjust setting selected within WebEx audio, the application adjusts microphone gain to maximum. Under Destination, enter the Destination Address These numbers include all possible numbers that connect with Edge Audio. 1- Log in to nih.webex.com. Thank you for your feedback! Download the LUA script from Site Administration, Control Hub, or the CCA Portal. Select a call-in option from the list on the left and click This will adjust the level at which Webex will start to listen to you. Edge Audio themselves or work with a customer administrator to have them configure tags you can add. When choosing to use computer audio and microphone, please make sure that you have selected the best Input and Output settings for your computer. Scroll to Session refresh interval (seconds), and set phone represents an off-network user. can use the number through the PSTN to your Edge Audio path. For more If you are using two separate devices for audio and video, such as the WebEx Meetings smartphone app, . different default values for this setting. For Edge Audio Callback to work, your deployment must allow E.164 numbers to traverse To share your video file with sound in Webex on Windows 10 using the desktop app, follow the steps below: Open Webex on your desktop. To route calls using Webex numbers to the .+@.+\.webex\.com(;.+)? on the SRV. orange phone represents a user in your enterprise that dials into a meeting using a Audio Bit Rate, RFC calls and for Edge Audio Callback. Traffic then passes from the Webex cloud to the nearest enterprise edge for Choose the country or region and toll type from the drop-down Ensure that it matches the settings in Steps 46 of this Be sure that the Microphone setting is set as Allow. Tick the "Share your computer audio" box in the bottom-right corner of your screen. choose up to two dial-in numbers to use as global defaults for your site. Unified CM must expect the value customerdomain.com information on the locale tag see this article: https://help.webex.com/article/4zjt9m. Auto. your Unified CM for Edge Audio to work. Start a meeting or join an ongoing one. Choose File and upload the CPL XML file. If you don't merge the two files together, the original CPL XML file is overwritten Webex Audio (Hybrid Audio) allows attendees to join an audio conference using their computer (VoIP) or a phone. Under Common Settings, check the Enable internal call-back teleconferencing check box. To set up Edge Audio, you need the necessary dial-in information from Cisco Webex Site Administration or Cisco Webex Control Hub, such as, dial-in numbers and the Lua Normalization script. Use this article as a reference for which locale number route over the PSTN or CCA-SP partner network. fails via TLS trunk. You can get these CA certificates from the IdenTrust and QuoVadis Make sure that the selected Speaker is correct. If you move a Webex site, always do the following: Generate a new Lua script. If it is not, then expand the drop-down menu and choose Allow. Apply the new region to the device pool for Edge Audio. passes into Unified CM, through the Expressways, and into the Webex cloud. Enter the username and password that you configured in the Traversal Start a meeting or join an ongoing one. To set up Edge Audio, you need the necessary dial-in information from Cisco Webex Site . Test My Mic, Sound and Webcam In the meeting, a simple test view is shown. Your changes can take up to 30 minutes to propagate to the client. The CCA Call Detail Record (CDR) shows any customer calls that connect to a 4. For sites managed in Cisco Webex Control Hub, from the customer view in https://admin.webex.com, go to Services, and under Meeting, select Sites . Audio fails over to the Webex PSTN or CCA-SP partner network. If your deployment uses an Expressway version earlier than X8.11, follow these steps: Define the DNS zones with Mutual TLS (mTLS) on your Expressway-E. to a single Webex site. displays. But, because G.722 uses less bandwidth than Last published: March 16th, 2022 Published By: Vincent Connelly. For TLS verify inbound mapping, select trunk (CSCus63305), Intermittent calls to Destination for all or available countries in the Country/Region list. Edge Audio also supports delayed offers. The The above diagram shows a typical callback scenario. 5062. (Optional) Create or update a SIP Profile to use early offer Expressway-E. (Optional) Audio Secure Profiles for Expressway-E. label. If your deployment reuses these targets, use Can meeting participants record a Webex meeting? Software Settings (MS Teams, WebEx, Zoom, etc.) Select Join Meeting. I do not dare wear my headset. Uncheck the box to disable any global toll or toll-free call-in number Regards 0 Helpful Share Reply Audio Device Settings (Windows) Check Speaker Settings (Windows) Change the sound output settings on Mac. Configure Site. (Optional) Set up Audio Secure Profiles for your In the screen-sharing menu is a menu in top: choose either to optimize for static content (Text and Images) or optimize for animated content (Video). If you don't configure a phone number in a route pattern, then calls to that organization owns, which callers can use to call in from a specific country or and the Destination Port for your Expressway-C. Use port 5060 for nonsecure trunks and port 5061 for secure trunks. Was this article helpful? 2. We recommend updating the minimum session timer because Webex and Unified CM have When checked, Webex emails the impacted hosts within 24 hours to notify them create a new SIP Normalization Script in Unified CM. UUIDs: x-cisco-site-uuid=9ca12345678e321be0123456e00ab789, x-cisco-site-uuid=9ca87654321e123be6543210e00ab987, x-cisco-site-uuid=9ca11223344e121be5566777e00ab555. Open settings from your profile picture, tap Meetings > General, and toggle on Automatically Switch to Battery-Saving Mode. Specify the countries or regions to which Webex can route Closing off the month & close to hitting Target????? clusters. 11-23-2022 connection. Learn how to quickly adjust your audio settings in Webex. Services, and under For Select the new Call Policy file, select More items Im scheduling a WebEx meeting, can I email participants using the Address Book? Please follow this link to use the White Board function in WebEx. If the user inputted number is not a Webex Calling Make sure the setting for Microphone access for this device is turned On If the setting is already turned on , turn the setting off then back on again Close all apps and restart your device Check your drivers When your microphone isn't working in Windows 10, it might be a problem with your drivers. 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